Home » Ordering and Shipping

Ordering and Shipping

Ordering

Finding a specific item
At the top of any page, you will find tabs that give you easy access to our main categories. When you click on any of these tabs, our site takes you to that category and displays the important information that can help you select the right product. In addition, you can use the Product Search box or choose a category from the navigation bar where it says “PRODUCTS”.

What if I can’t find a particular product?
Try the product search box. If you still cannot find a specific item, please contact customer service. We have access to almost every pest control product available, and chances are we have the product you need. We respond to these product requests very quickly, usually the same day. In addition, we guarantee the lowest prices on the internet.

Placing Items in Your Shopping Cart
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click on the “ADD TO CART” button on the item’s product information page. You can continue adding items to your cart until you’re ready to make your purchase. You can view the items you have placed in your shopping cart at any time by clicking on the green “VIEW CART” button at the top right of the web site.

Completing the Checkout Process
Please review all the items you’ve placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you’ve finished shopping, click on “Proceed to Checkout”.

Order Information:
After clicking the “Proceed to Checkout” button, a page appears which will require you to enter information that will be used during this and future checkouts. Enter the necessary information and click continue.

Delivery Information:
The next section will ask you to confirm your shipping address and select a shipping method. The shipping method will always be “free shipping”.

Payment Information:
The final section is to verify your credit card billing address and enter your credit card account number and expiration date. whitefog allows you to pay via major credit card (American Express, Discover, Visa, or Mastercard).

We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

Are credit card transactions on White Fog safe?
Absolutely! In fact, statistically, it’s safer to use your credit card over the Internet than in a restaurant or department store. White Fog’s servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your White Fog account differs from the billing address on your bank’s records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Completing your order
After entering your payment information, simply click the “Confirm Order” button and the order will be processed. That’s it!

You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.

There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

Can I cancel an order?
Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Contact us.

Shipping

Please keep an eye out for your order

We will provide tracking information by email to our customers
for orders placed through our website.
It is the responsibility of our customers to be aware of the tracking information
and be on the lookout for their order to arrive.

If for any reason you do not receive your order in a timely manner, please let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
 
We will make every effort to ship orders as soon as they are received. Most orders received before 5pm EST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.

Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.

Free Shipping on all orders Terms & Conditions
Free shipping will be sent by economic ways. (whichever method is most economical for us). Our Free Shipping promotion applies all over the world. For details you can contact us.

Where do you ship?
From Turkey to all over the world.

When can I expect delivery of my order?
That is changes by how far away shipping address and how many ways we can use or shipping. For Turkey you can get your productin 3 days. For another country it takes 5-30 days. For clear answer please contact us.

What if I have other questions about my order?
Please send any order or shipping-related questions to Customer Service.


Wrong Address Charges

For wrong address you may pay to shipping charge from that address to you.
 

Lost Orders

White Fog will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

Customers who do not receive their order in a timely manner must let us know at least 30-40 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 40 days from the time the order leaves our warehouse.


Refused Order Charges

A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

If we send a package through our shipping carrier, and they are unable to deliver the package to you after multiple attempts, then carrier will charge us a fee (usually the cost of a typical ground shipment charge) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a “product return” and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by FedEx.

Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.


Damaged Orders/ Damaged or Missing Merchandise Policy

You have up to 3 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.

If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.