No Hassle Return Policy
Returning items to White Fog is easy. Returns must be received WITHIN 90 days from the date of purchase.
To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc (unless the product is defective or damaged). Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition – we will return such items to you (unless product is defective or damaged). If you reject that return shipment, White Fog reserves the right to liquidate the inventory and withhold credit.
White Fog will provide a full refund to you for returned items in their original condition, less any outgoing expedited shipping costs on your order.
How to Return an Item:
1.) Please visit our Return Center to begin the return authorization process. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.
2.) After creating the return online, you will receive instructions via email on how to return the product. Please ship your return package in a timely manner or the return authorization request may expire.
3.) For your protection, we recommend that all returns be sent back by a traceable carrier and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any outgoing expedited shipping costs on your order. Most refunds are processed within 5 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.